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Terms and Conditions

  • General
    1. In these Terms and Conditions the following expressions shall have the following meanings:
      • “Customer” shall mean you and all other persons who purchase the products under your Login.
      • “Intellectual Property” shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.
      • “Login” shall mean a Customer’s membership number and access to this Website under that Customer’s registration.
      • “Product/Products” shall mean any and all the products for sale by this Website.
      • “CSI” shall mean CSI Warehouse Club, Inc. who is the seller of the products by this Website. “This Website” shall mean this Internet site (including its social media channels and/or platforms) or catalogues owned by CSI and the medium by which Products are offered for sale and/or services (such as CSI supermarket, CSI Department Store or any or such social media contest / promotion) offered by CSI to the Customer. Any reference to gender in these Terms and Conditions shall include all genders.
    2. Only registered members and guest accounts will be able to purchase from this Website. All the Products sold by CSI through this Website are sold subject to these Terms and Conditions. By submitting your order for processing by this Website, you confirm and affirm that you have read, understood and agree to these Terms and Conditions in the form in which they appear at the time your order is submitted for processing.
    3. These terms and conditions shall prevail over any other document purporting to have a contractual effect including any CSI store policy.
    4. The Customer shall agree to complete the registration process according to CSI’s requirements as stated on this Website. The Customer shall provide CSI with complete and updated information which shall include (but shall not be limited to) the Customer’s legal name, address, telephone and fax numbers (optional) and e-mail address.
    5. Registration is open only to residents in Philippines aged 18 and above. CSI has the absolute discretion to refuse the registration of a potential customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever.
    6. The Customer will be liable for every order made under his Login and agrees to indemnify CSI for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer’s Login. The Customer shall be responsible for updating his registration information.
    7. The Customer may place his order via our website at: http://csistore.ph such other website(s) as may be notified by CSI. The Customer will receive a confirmation of receipt of order via e-mail. For clarification, such confirmation of receipt of orders does not guarantee stock availability.
    8. For orders delivery per location, there will be a delivery charge of P80 for Dagupan, Calasiao, and Binmaley areas. Additional delivery charge may apply for any other special arrangement such as special timing, location, etc. CSI shall make every effort to fulfill orders placed by Customers through this Website, but CSI shall not be liable to any person if CSI shall decline to fulfil an order for whatever reason, or if CSI is unable to supply an order because of an unforeseen change to the Products (as the case may be), or because the Products may be unavailable.
    9. Access to this Website is gained through use of a personal log in details. The Customer shall ensure that his login details are kept strictly confidential to prevent unauthorized use. CSI shall use its best endeavors to prevent any unauthorized entry to this Website. However, CSI shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the this Website.
    10. Any and all comments, posts or content posted or submitted or published on this Website (including its social media channels and/or platforms) by Customer or any visitor or user (“User Generated Contents” are subject to the following terms:
      a) CSI shall be entitled to use, make or reproduce, disclose, distribute, create derivative works of such User Generated Contents, for any purposes whatsoever, without restriction and without any compensation to you. CSI is not and shall not be subjected to any obligations or confidentiality regarding the content, except where required by law. CSI is under no obligation to use or post any User Generated Contents.
    11. All User Generated Contents, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such content originates. You will be solely and entirely responsible for any and all User Generated Contents that you upload, post, share or otherwise display. Under no circumstances will CSI be liable in any way for User Generated Contents including, but not limited to, liability for any errors or omissions in any User Generated Contents or for any loss or damage of any kind whatsoever and howsoever incurred as a result of the use of and/or reliance on any User Generated Contents.
    12. CSI reserves the right to remove any User Generated Contents that is not relevant and/or which CSI in its own discretion deems inappropriate.
  • Price
    1. CSI shall make every effort to ensure that the prices, details and sizes of Products detailed by this Website are correct but CSI reserves the right to vary the price and other details of the Products without notice.
    2. The prices advertised by this Website are for home delivery shopping only. Prices for some Products may differ from those charged at CSI shops. The price of certain Products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.
    3. Not all Products sizes will correspond exactly to the description offered on-line. CSI reserves the right to provide the nearest size of Product at the nearest price.
    4. Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. CSI reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
    5. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
    6. If the Customer requests a variation to the order which CSI accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
    7. CSI may from time to time set credit limits for individual Customers and CSI reserves the right to limit sales including the right to prohibit sales to re-sellers.
  • Exclusion List for Promotions
    1. This exclusion list applies to all CSI promotional and loyalty activities including but not limited to the following benefits / rebates / discounts / promotions: Senior Citizen discounts, purchase with purchase, gift with purchase and any other discounts, offers, vouchers & coupons.
    2. Consequently, expenditure on these products / services cannot be used to accumulate minimum spend, where minimum spend is a prerequisite to enjoy a given promotion, or be included for the purpose of any benefits / rebates / discounts / promotions which may be on offer. For the avoidance of doubt, CSI shall have the right to amend this exclusion list as and when it deems fit without any further notice.”
    3. Exclusion list consists of the following products / services:
      • Tobacco and cigarettes
      • Infant milk powder
  • Payment
    1. Payment for Products ordered through this Website can be made by Cash on Delivery, Bank deposits via Dragonpay, and credit card payments.
    2. CSI may change at any time the method by which payments for this Website’s orders may be effected and such changes may be notified to the Customer by e-mail or by placing a notice to this effect on this Website.

  • Delivery
    1. CSI shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address (specified by the Customer on the registration form) within the time windows selected by the Customer but CSI shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of CSI.
    2. CSI will only effect delivery to Dagupan, Binmaley, and Calasiao Areas.
    3. Bulk orders (as determined by CSI in its sole discretion) shall be coordinated with the store manager for confirmation through admin@csistore.ph. CSI shall not be liable to any person if CSI shall decline to fulfil an BULK order for whatever reason.
    4. The Customer is to notify CSI immediately of a change to his delivery address and contact number.
    5. Save where the Customer has specifically instructed CSI to leave his delivery outside the door (which shall be at the Customer’s risk) and have already paid for the same, all deliveries shall be signed off by the Customer on the delivery invoices.

    6. If the delivery includes alcoholic drinks, tobacco products or any other items which may not be delivered to a minor, a person of such legal age as required by the law currently in force (or older) with appropriate identification must be present to take delivery of the alcoholic drinks, tobacco products or other items. If in the case of such a delivery, no person of legal age or older is present, delivery shall be attempted at another time and CSI reserves the right to charge the Customer an additional re-delivery fee.

    7. Subject to the foregoing above, the Customer shall ensure that a person of a reasonable age who is authorized to receive the order is present at the specified time of delivery at the Customer’s address to receive the order. If no such person is present, CSI shall attempt to make the delivery at another time but reserves the right to charge the Customer an extra re-delivery fee.
    8. Terms & Conditions for Store Pickup.
      • Store Pickup option are currently available at CSI Lucao, located at CSI Stadia only. To qualify for Store Pickup, customers must meet a minimum purchase requirement of at least P300.
      • Store Pickup orders are limited to 50 items. Please purchase only what you need.
      • Store Pickup pick-up hours are from 9am to 6pm, 7 days per week.
      • The Store Pickup pickup counter is located on the ground floor of CSI Stadia to the right of the main entrance.
      • If you chose the Store Pickup option at checkout, please park in the designated parking spots right outside the Store Pickup counter.
      • Each pick-up window is one hour long. Please come to pick up your order at any time within the chosen time window.
      • If you arrive outside of your chosen pick-up window, we cannot guarantee that your order will be available. Please observe safe distancing guidelines while waiting.
      • If you cannot pick up your order within your chosen pick-up window, please call us to reschedule for another pick-up time.
      • Rescheduling can only be done for pick-up on the same day, subject to slot availability. Pick-ups cannot be rescheduled to another day.
      • If you have not picked up your order within the day after the end of your chosen pick-up window and have not reached out to us to reschedule, your order will be cancelled, your purchase will be refunded.
  • Variation / Cancellation of Order
    1. The Customer may vary or cancel the order up to the point in time that CSI has commenced processing the order and the Customer will not incur any cost in doing so.
    2. Subject to the Customer’s consent, CSI may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.
    3. If there is no prior consent from the customer for a substitution, no substitution shall be made.
  • Property Risk
    • All risk in the Products shall pass to the Customer upon delivery to the Customer’s delivery address but CSI shall retain title in the Products until such time as payment for the Products has been effected.

  • Returns of Products / Refunds
    1. Pictures of products provided on this Website are (i) provided for illustration purposes and to help with their identification; and (ii) subject to redesign and/or improvement and/or changes without notice. While we take all reasonable care to ensure that all descriptions, details and prices of Products appearing on the Website are correct at the time when the information was inputted into the system, the information may be different by the time an order is placed.
    2. CSI shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at admin@csistore.ph by the next day. Returns/Refunds can be arranged under the following circumstances: a. if any Product have been delivered in a damaged condition, or if the Product has expired upon delivery, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, CSI shall either refund the Customer the value of that Product, or replace the Product. b. if any Product which was not included in the Customer’s order is delivered to the Customer, CSI shall collect the Product from the Customer. c. if the Customer has been charged for a Product which has not been delivered, CSI shall refund the Customer the value of the Product as originally charged to the Customer. d. If a Customer is charged more than the value of a Product, CSI shall refund to the Customer the difference.
    3. All refunds will be made via the same mode of payment on which the original purchase was made within 7-10 working days.  All replacements of Products shall be effected in the shortest time possible.
  • Warranties
    1. To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.
    2. No agent or representative of CSI is authorized to make any warranties, representations or statements regarding the Products and CSI shall not in any way be bound by any such unauthorized warranties, representations or statements.
  • Liabilities
    1. The liability of CSI whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of CSI’s obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.
    2. CSI shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall CSI be liable for any damage or loss caused by the Customer’s servants, agents, buyers or other persons whatsoever.
    3. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that CSI assumes no obligation or liability for any advice or information given with the Products and CSI shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer’s risk.
  • Special Products
    • If the Customer’s order includes any tobacco product, the Customer warrants that he/she is 18 years of age or over and legally entitled to purchase any tobacco product.
    • If the Customer’s order includes any liquor product the Customer warrants that he/she is of such legal age by the law currently in force (or older) and is legally entitled to purchase any liquor product and that he/she is not under the influence of alcohol at the time of placing the order.
  • Intellectual Property
    • All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to this Website shall at all times remain the property of CSI.
    • CSI and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and Customers and on-line visitors are prohibited from using the same without the written permission of CSI or such other parties.

  • Force Majeure
    • If the performance by CSI or any of its obligations under these Terms & Conditions is prevented by any “force majeure” event (which shall include any fire, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Philippines or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of CSI), CSI shall be excused from such performance to the extent it is so prevented.

  • Variation of Terms & Conditions
    • CSI reserves the right to amend these Terms and Conditions in its sole discretion. CSI may, but does not undertake, to notify the Customer of such changes. It is the Customer’s responsibility to review the Terms and Conditions prior to submitting any order and CSI shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.
  • Applicable Law
    • These Terms and Conditions shall be governed by the laws of The Philippines and the Customer and CSI agree to submit to the jurisdiction of the Philippine courts.


  • Confidentiality
    1. CSI reserves the right to amend these Terms and Conditions in its sole discretion. CSI may, but does not undertake, to notify the Customer of such changes. It is the Customer’s responsibility to review the Terms and Conditions prior to submitting any order and CSI shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.
    2. Personal data held by CSI relating to its Customers or to visitors to this site will be kept confidential. CSI may however, use and/or provide such personal data to third parties including but not limited to CSI’s associated companies or trusted contractors/agents or other network operators for the purposes in connection with and/or arising out of the provision of CSI’s Products and/or services, or for such other services as may be consented by you. All such third parties are prohibited from using Customer’s personal data except as stated herein these Terms & Conditions and they are required to maintain the confidentiality of such personal data. For the avoidance of doubt, the foregoing shall be in addition to the terms of this website’s Privacy Policy.
    3. Any questions, comments, suggestions or information other than personal data sent or posted to this site, or any part of this site by Online Customers and visitors will be deemed voluntarily provided to CSI on a non-confidential and non-proprietary basis. CSI reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products andservices or to meet Customer’s needs.
    4. CSI will disclose Customer’s personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:-a. Comply with legal process served on CSI; b. Protect and defend the rights or property of CSI; and c. Act under exigent circumstances in the interest of Customer, visitors of the Website, CSI, or the public.
  • Safety of Personal Data
    • All reasonable efforts are made by CSI to ensure that any personal data held by CSI and this Website is stored in a secure and safe place and no unauthorised access will be made by CSI to Customer’s computer or browser.
  • Links
    • This Website may contain links to other external sites and pages. By activating or clicking such a link, for example by clicking on an advertisement, the Customer leaves CSI’s Website and access to such other external site or page at the Customer’s own risk. CSI has no control over such external site or page disclaims all responsibility and liability
  • Content
    • All reasonable efforts are made to ensure that the information provided on this Website is correct and up-to-date. However, CSI disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the Website. CSI takes no responsibility and assumes no liability for the content of the Website or for anything posted on or linked from or to it, including without limitation any allegations of or actual mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint. (See also without limitation the capitalized words in Clause 22 below)
  • Security Policy
    • CSI had established an information security policy for the prevention and detection of unauthorized access or misuse of information with the following methods: a. Firewalls facility b. Customers information and private transaction data are protected using 128-bit Secure Socket Layer (SSL) encryption. SSL encryption is an Internet security protocol used by Internet browsers to transmit sensitive information. c. We test our systems periodically to ensure there are no possible breaches of our security and that our customers’ security and confidential policy information is not compromised in any way. d. Should you encounter any virus outbreak, security breaches or received unsolicited mail, please call our Customer Service Hotline or write to the following address:
      Attn: IT Security Officer
      CSI Lucao, Dagupan City 2400

  • Limitation of Liability

    • By accessing and using CSI, the Customer acknowledges and accepts that he/she is assessing and using CSI Online at his/her own risk. CSI shall not be liable for any damages (whether direct, indirect, incidental, consequential or punitive whatsoever) howsoever caused, or for lost of profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:THIS WEBSITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. CSI HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS THEREOF. CSI ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE WEBSITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE WEBSITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE WEBSITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE WEBSITE.